Contact Us

This page tells you how to reach the editorial team behind New Zealand Online Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino operator or a support service. We review offshore casino sites that accept players in New Zealand — we don't run them, hold funds or manage anyone's account.

Email the editorial team

The quickest way to contact us is by email at [email protected]. One inbox covers everything: corrections, reader questions, feedback on a review, and commercial or partnership enquiries. Please write in English, and give us enough detail in the first message that we don't have to come back asking for basics.

We read every message. Replies come from a small team, so allow a few working days, and keep in mind we work to New Zealand hours — a message sent late on a Friday will usually be picked up the following week.

What to include

1. The casino brand you're writing about, spelled as it appears on our site — for example LuckyDreams or VegasNow.
2. The page on llgovtech.co.nz you were reading, if your question is about our content.
3. What you expected to find and what you actually found, in a sentence or two.
4. A screenshot or a link to the operator's terms page, if you're reporting that a bonus or payment detail has changed.

Please don't send account numbers, full card details, copies of ID documents or passwords. We never need them, and we'd rather they didn't sit in an inbox.

What we can help with — and what we can't

We have no ability to release a payout, reverse a deposit, reopen an account or overrule an operator's terms. Every casino we list runs its own support channel — usually live chat and an email address in the site footer — and that is the only route that can act on your account. If an operator's own complaints process doesn't resolve things, check its licensing page for the regulator or alternative dispute resolution body named there, and escalate through that channel.

How our commercial relationships work

We may earn a commission when a reader signs up with a casino listed on this site. That's how the site is funded, and it's the honest reason the offers appear here at all. It does not buy a position: ratings and order come from the assessment criteria below, and a brand that pays nothing can still outrank one that does. If you think a listing reads as though money decided it, say so in an email — that's a fair challenge and we'd rather hear it.

Reporting something wrong in a review

Bonus terms move. An offer that read one way in NZD last month can shift in size, wagering multiple, expiry window or maximum cashout without notice, and offshore operators sometimes change which countries they accept. Reader reports are one of the ways we catch that, so they're genuinely welcome.

These are the kinds of corrections that get actioned fastest, with what we look at when checking them:

• LuckyDreams — currently listed at up to $10,000 plus 500 free spins, and our highest-rated entry at 10.0. A headline package that size is almost always split across several deposits rather than paid in one go, and free spins usually carry their own wagering and a cap on winnings. Tell us if the tiers, the wagering multiple or the spin allocation on site no longer match what we show. Worth saying plainly: a large advertised maximum is not what a typical player receives, and the full amount only comes into play if you deposit at the top of each tier.
• VegasNow — listed at up to $8,000 plus 500 free spins, rated 9.9. Slightly smaller headline than the leader and rated a hair below it, which is why it sits second. The usual friction points to report are minimum qualifying deposit, the expiry clock on both the bonus and the spins, and whether table or live-dealer play still contributes to wagering at the rate we describe. Contribution rules are where readers most often find our figure has aged.
• LetsLucky — listed at $4,500 plus 300 free spins, also rated 9.9. A smaller headline than the two above it, which some readers prefer because a lower ceiling often means a shorter path to clearing it — though a lower cap is still a lower cap, and high-stakes players will find it restrictive. Flag it if the spin count, the game the spins are tied to, or the maximum cashout on bonus winnings has changed.

The same applies to every other brand we cover, including Just Casino, LuckyOnes, Lukki, Play FashionTV, Kingdom Casino, Betrepublic and 22bet. Note that 22bet advertises in euros or dollars rather than NZD alone, so conversion costs can apply — if you've seen a currency or fee detail we've got wrong, that's useful to us.

Questions about payments and withdrawals

We can explain general practice; we can't chase your money. In broad terms, casino sites available to NZ players take card payments, bank transfers and a range of e-wallets and prepaid vouchers, with some accepting cryptocurrency. Deposits are usually instant and free from the casino's side, though your bank or card issuer may treat a gambling transaction differently. Withdrawals take longer: an operator's internal review sits in front of the payment, and identity verification has to be complete before a first cashout is released. E-wallets generally clear faster than bank transfers or card refunds.

What decides your actual experience is the detail in the terms rather than the headline: minimum and maximum deposit, weekly or monthly withdrawal ceilings, currency conversion where the account isn't held in NZD, and whether the operator charges for a second withdrawal in the same period. Those numbers are set by each casino, change without warning, and can only be confirmed on the operator's own cashier and terms pages. If ours disagree with theirs, theirs are correct and we want to know.

Questions about games and other product lines

Reader questions about what's actually available tend to fall into a few groups, and we're happy to point you at the right part of a review:

• Online pokies — the bulk of every lobby, ranging from simple three-reel titles to multi-line video slots, jackpot games and buy-a-feature releases. RTP and volatility differ by title and sometimes by operator configuration, and pokies usually contribute the full amount toward wagering.
• Table games — blackjack, roulette, baccarat, poker variants and casual games such as dice and wheel titles, played against software. These often contribute a reduced percentage toward bonus wagering, or none at all.
• Live dealer — streamed blackjack, roulette, baccarat and game-show formats with a human host. Higher table minimums than software games are common, and live play is the category most likely to be excluded from bonus clearing.
• Adjacent offerings — several of these operators run more than a casino. Sportsbooks sit alongside the casino at brands like 22bet and Betrepublic, and where an operator offers betting, esports or virtual sports, those wallets and promotions are typically separate from casino ones. A casino bonus rarely clears on sports bets, and sportsbook free bets rarely work on pokies. If you're asking us about a promotion, tell us which side of the site you saw it on.

How we assess the casinos we list

Our rankings come from desk research and verification against operators' published terms, not from testing accounts. We check licensing and the licence details an operator publishes, the size and clarity of the welcome offer in NZD, wagering multiples, expiry windows and cashout caps, the spread of pokies, table and live-dealer games, the payment methods open to NZ players, stated withdrawal limits and processing times, mobile performance on phones and tablets, support availability in NZ hours, and the responsible-gambling tools on the account. Editorial ratings — the scores shown on the cards above — are our own judgement, not customer review scores, and advertised speeds are what the operator states rather than results we've measured.

Eligibility, legal standing and support

The casinos covered on New Zealand Online Casinos are offshore operators licensed outside New Zealand, and they accept NZ players from those overseas jurisdictions. That means the consumer protection you rely on is whatever the operator's own licensing regulator provides, so it's worth reading the licence details and dispute route on each site before you deposit. You must be at least 18 to open an account, accounts must be in your own name, and every operator will require identity verification before releasing funds.

Nothing on this site is legal or financial advice, and we can't advise on your personal tax or legal position. Our full site rules are set out in our terms and conditions, and you can read more about who writes here on the about page.

If your reason for contacting us is that gambling has stopped being fun, please go to a support service rather than to us — we're not counsellors and we can't act on your accounts. Our responsible gambling page sets out the deposit limits, time-outs and self-exclusion tools available at operator level, along with the free, confidential helplines and services available in New Zealand. Readers comparing options outside this market may also find our coverage of casinos not on GamStop relevant, though it's written for a UK audience.

Before you write

Most reader emails are answered faster if you check the casino's own terms page first, since that's the authority on any figure we publish. If the answer isn't there, or it contradicts something we've written, send it through to [email protected] with the brand name and the page in the subject line. Tips, corrections and disagreements are all fair game — we'd rather fix a detail than leave it standing. Page content last fact-checked Sep 21, 2026 by Liam Wilson.